Shipping policy

Standard delivery to Australia and the United States

Standard shipping is free for orders to supported addresses in Australia and the United States accepted at checkout. We currently deliver to Australia and the United States. Orders are dispatched directly by overseas supply partners and may arrive in separate parcels. We do not promise dispatch from an Australian or US warehouse.

Delivery estimates

Dispatch and transit times depend on the selected product and delivery service. Any dates provided are estimates, not guaranteed arrival dates. Contact us before ordering if you need an item by a specific date. If we cannot fulfil an order, we will contact you and arrange a solution, including a refund where appropriate.

Track an order

Open the private order-status link in your order confirmation or dispatch email. Check each parcel separately. If an expected update is missing or a parcel is marked delivered but has not arrived, contact us and describe what the tracking shows. Do not share your private order link publicly.

Cancellation or address changes

Contact us as soon as possible. We will check whether dispatch can still be stopped or the address changed. Once a parcel has been dispatched, changes may not be possible. This does not affect your applicable consumer rights.

Check your full address, city, state and postal code before paying. If the checkout cannot offer delivery to your address, contact us before ordering. For a delayed or missing parcel, use our contact form and include your order number.

Currency and payment

Prices and checkout charges are in US dollars (USD). PayPal may offer currency conversion during payment; its exchange rate and any applicable fees determine your final local-currency amount.