Refund policy

Returns & refunds

If an item is faulty, damaged, incorrect or does not match its description, contact us with your order number and details of the problem. Stop using anything that appears unsafe or is leaking. We handle your store order directly; you do not need to make a claim with our supplier.

Your consumer rights

Your rights under the Australian Consumer Law are not excluded or limited by this policy. Where a consumer guarantee is not met, you may be entitled to a repair, replacement or refund. We cover reasonable return costs where required for a confirmed product problem.

Change of mind

For a change-of-mind return, contact us within 30 days of delivery. Items must be unused and in their original packaging. Return postage is your responsibility for change-of-mind returns. These conditions do not restrict your rights for faulty, incorrect or misdescribed goods.

Before sending an item back

Contact us first so we can provide the correct return instructions and address for your item. Do not send parcels to a supplier or to the address on the shipping label without checking with us. Keep your proof of postage. Approved refunds go back to the original payment method; bank and payment-provider processing times vary.

Cancellation or address changes

Contact us as soon as possible. We will check whether dispatch can still be stopped or the address changed. Once a parcel has been dispatched, changes may not be possible. This does not affect your applicable consumer rights.